Top Selling Products

Frequently Asked Questions

Order Related FAQs:

Q. Can everyone order?

A. A person above 18 years of age can order.

Q. I want to have my order delivered to a different address.

A. Yes, You can have your order delivered to a different address.

Q. Is a prescription required?

A. Yes, You will need a valid prescription.

Q. How can I order?

A. You can order by visiting the website or by mail. If you face any problem with place your order, you can contact us without any hesitation.

Q. Can I order through email?

A. Yes, You can also order through email.

Q. Can I order in bulk?

A. Yes, You can order in bulk on which we can also give you some discount.

Q. Can you give some information about the medicine?

A. General information about the medicine is available on our website but this is not completely accurate. Please take and use the medicine only after consulting your nearest doctor.

Q. Can I order the same product again?

A. Yes, You can order same products again.

Account Related FAQs:

Q. Is login required to order?

A. No, You can place the order even without login.

Q. I have forgotten my registered e-mail or password?

A. You can reset your password which you will receive on your mail Or if you are facing any problem then you can also contact us.

Q. I have not received the mail?

A. If you are not receiving any mail then check the spam box in your email. If you still do not receive the email, please contact us.

Q. Can I change my registration information?

A. You can change your registered information for this you have to contact our team.

Payment Related FAQs:

Q. How can I pay you?

A. You can pay us by credit card and bank transfer.

Q. Are there any additional charges on top of my order value?

A. No charges other than your total cart amount.

Q. Can I change my payment methods?

A. Yes, you can change your payment method. You can choose any payment method like credit card and bank transfer and make the payment.

Q. Will you issue receipt?

A. You will receive the receipt issued by us on your mail.

Q. How can I be assured about my payment?

A. Once your payment is completed we will send you a mail And the status of your order will be In The Process.

Q. Do you accept credit card payments?

A. Yes, we accept all types of credit card payments. Like as JCB, Visa, Master Card, American Express Card And Other Cards.

Q. Can I pay by cash on delivery?

A. No, you cannot pay by cash on delivery as this medicine is sent from abroad.

Q. Can I contact you about my payment?

A. Yes you can feel free to contact us we will help you to resolve any issue with your payment.

Q. Can I transfer money from any bank?

A. Yes, You can transfer money through any bank.

Q. Is my payment process secure?

A. Yes, your payment process is 100% secure. Because our website has an SSL certificate which keeps your payment secure.

Packaging Related FAQs

Q. Is my personal information safe on the packaging?

A. Yes, your personal information will be safe on the parcel. We do not share any details on the parcel other than your name and your proper address. It is almost impossible to see the item kept inside the parcel.

Q. Will my medicine break in the packaging?

A. We ship your medicine securely using a variety of materials to properly pack your item. It is almost impossible for your medicine to be harmed.

Delivery Related FAQs:

Q. How many days will it take to arrive?

A. It takes an estimated 7 to 14 days to arrive. But due to some reason it may get delayed.

Q. Where can I collect my order?

A. Your parcel will be received at the address given by you but if there is a delay then you can contact your nearest post office and get it from there.

Q. Can I change my address after placing the order?

A. If your parcel has not been shipped, you can change your address before it has been shipped. No changes will be made to your address after shipped.

Q. How can I know the status of my order?

A. You can check the status of your order by visiting the “Track Your Order page” of the website, but in case of any problem, you can contact us by mail so that we can give you an estimate of the status of your order.

Q. I did not receive my product?

A. If your order is not received within 30 days from the date of order place you may contact us via mail or contact form.

Q. I received a different product than my order?

A. If you receive a different product than what you ordered, you can contact us, we will try to resolve the issue as soon as possible.

Cancellation Related FAQs:

Q. Can I cancel my order after payment?

A. No, you cannot cancel your order after payment.

Q. Can I return or exchange the product?

A. No, you cannot return or exchange the product.

Q. What if I ordered the wrong product?

A. If you have placed a wrong product order, you can cancel it before making payment.

Refunds and Returns Related FAQs:

Q. Will I get my full money?

A. We will provide you a full refund only if we have not made a successful delivery or the wrong item has been sent. And In any other case we will not issue you a refund.

Q. Are there any additional refund charges?

A. Although there are no additional charges on refund, But it will depend on the situation.

Q. Can I return it easily?

A. You can return it if you receive the wrong item or if you receive a different item, otherwise Returns will not be accepted in other cases.